物流政策

Made-to-order processing

Lovunia products are personalized and made to order. Production begins after payment and customization details are confirmed. Production times vary by product and are separate from shipping time.

Shipping estimates

Available shipping methods and estimated delivery times are shown at checkout when available. Estimates are not guarantees and may be affected by production volume, carrier delays, customs, weather, holidays, or other events outside our control.

Tracking and split shipments

When tracking is available, we will send it to the email address used for the order. Products may be produced at different facilities and can arrive in separate packages without an additional product charge.

Delivery address

Please check the delivery address carefully before submitting an order. Contact us immediately if a correction is needed. Once production or shipping begins, an address change may not be possible. Additional charges may apply to resend an order returned because of an incomplete or incorrect address, refusal, or failure to collect.

International orders

International shipments may be subject to customs processing, import duties, taxes, or fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Lost, delayed, or damaged packages

If tracking has not updated for an extended period, a package is marked delivered but cannot be found, or an item arrives damaged, contact us through the Contact page with your order number. We will review the issue with the carrier or production partner and advise the available resolution.