退款政策

Custom-made products

Most Lovunia products are personalized and made to order. We do not accept returns or exchanges for change of mind, incorrect personalization submitted by the customer, or minor differences in color or placement that may occur between a screen preview and the finished product.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery through our Contact page. Include your order number and clear photos of the item and packaging. If the item is confirmed to be damaged, defective, or different from the approved order, we will arrange a replacement, remake, or refund for the affected item.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. Changes and cancellations are only available before production begins. Once a personalized item enters production, it cannot be changed or cancelled.

Refunds

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear; your bank or card issuer may require additional processing time.

Shipping issues

Customers are responsible for providing a complete and accurate delivery address. Orders returned because of an incorrect address, refusal, or failure to collect may require an additional shipping payment before reshipment.